In case of an interaction center, you have to launch the WebUI as a separate window, just using one single iView. Notice, this is not possible for an Interaction Center scenario, but only for roles like SALESPRO, SERVICEPRO. You want to embed the CRM WebUI into the SAP Enterprise Portal with multiple iViews for workcenters and logical links as defined in the navigation profile. Door Toine Pothuizen SAP CRM | Create Portal Content for CRM WebUI
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